Hey there Sebastian! My name is Jordan - I’m the customer success manager at Unito. I just wanted to reach out and address a few things here, because it looks like you may have missed a thing or two when you tried us out!
First: we absolutely do sync custom fields! All you need to do is make the field in Asana, and you should be set to go to sync it to other custom fields or the description footer in the other tool.
As to our payment structure, we don’t actually charge for every user in your JIRA and Asana organization, either - we charge based on the number of folks in the synced projects (which can be a huge difference!). Say your JIRA org has 100 people in it, but the project you’re syncing only has 10 - we count 10! And although it’s true that we do look at people from both tools, we only count individuals once - if someone’s got the same email in both tools, which is typically the case when it comes to internal projects, we only count them as one person. You can read more about how we handle that here.
Finally, you don’t need to create accounts for people in both tools - that’s actually a big part of our value. You can bring tasks between tools so that your teams can live exclusively in the software they want to live in.
So, all that said - I think we started off on the wrong foot Perhaps you might take another look and try us out with the above in mind, and of course, if you have questions or need a hand with anything as you go through that setup process, just reach out - I’m always happy to help