Add admin and change guests


#1

Hi all. New to Asana. Just upgraded to Premium.

All of my team seem to be guests. Any way to change them to team members. And I have tried to add an admin and after following the instruction I cant do it.

Any suggestions?

Thank you

Lee


#3

@Lee_Booth What is the instruction you mention? I suggest you start by taking a look at this article about organization membership in Asana. https://asana.com/guide/help/organizations/basics

There are a few issues that could be happening, most notably that the guests could be in a different email domain than your Asana org. I’d refer these guests to the “join an existing organization” section. As an Admin I think you’ll find value in bookmarking this Guide article, as well https://asana.com/guide/help/premium/admins.

If after troubleshooting you aren’t able to find a solution in these articles, please come back and we’ll be happy to help. We’ll need you to provide a bit more detail about the domains of the guest users (are they different than your team domain?), what have you tried that hasn’t worked, etc.