App won't allow employees to start new conversations

app
android

#1

Several of my employees can no longer start new conversations on their app. We’ve deleted it, cleared caches, reinstalled, still it’s not allowing.


#2

We have the same issue on Android. It seems the “+” drop down menu disappeared and we cannot start a new conversation.


#3

Unfortunately, I asked for help April 18 and all 7 of my emails havent been replied too … I did find a work around, but the person will lose everything AND has to be reassigned. I have to deprovision each person (on average 2 times) for it to restore the capabilities. However, even after deprovision they sometimes have multiple ghost accounts so you have to make sure everything gets reassigned the right account :confused: hopefully someone responds with a better solution.


#4

Just an update that this is still occurring regularly and Asana Support has not answered any messages.


#5

I just lost conversation for my entire company. Still no response from support.