Wow, I just went to use the brackets feature to count numbers I'd been tallying in brackets, and discovered it's disappearance. I use it to track inbound sales, savings total on cost savings initiatives, and so much more!
As a result of this feature removal, I now need to backtrack through sales and financial tracking and move all of that information somewhere else to produce the same data I counted on in Asana. That being said, I do understand that it was placed in a "hack" section, and therefore subject to removal. It's just that to be honest, hacks have been pretty consistent, and this one has been around for 3 years. I don't feel I made a poor decision in choosing to rely on it, but I will definitely think twice before using any other hacks in the future.
I have not seen Asana historically take away a feature provided to it's users. Embarrassingly, I have also shared the brackets feature with others who I have brought to Asana. While I do understand that the functionality has been moved now for premium customers via custom fields (which still I think would mean I'd have to move all of my historic data to that field even if I were to upgrade), it would be very helpful, Asana, if you could take a few moments to explain why a feature was taken away?
The feature removal by itself is not really the source of the strong reaction on my part Instead, it is that I have come to rely on a service by a historically reliable, consistent company, and I wonder if this is the start to a behavior pattern for the future -- what other widely used, long-standing hacks or standard integrated features may go by the wayside or get shifted to premium users only down the road? It makes me 2nd guess whether I want to continue to rely on Asana's features, which I have never doubted before.
The custom fields feature is enough to get me to drop the $10/month for premium, and I'm fine with that and I also understand that a free user is subject to limitations. What do I do about the historic data that I've gathered and is stuck in now useless brackets? Will Asana transfer it to me to custom fields once I upgrade?