Downloading Android App from Chile


#1

Hello, I have used Asana while I was working in the US. I’m working now in Chile and I’m introducing Asana to my current company. I was able to create the account in Spanish, however I’m not able to download the Android app from the Google Play store. I receive this message. " The item you were attempting to purchase could not be found" . Any thoughts? Thanks!


#2

Oh that does sounds strange! Is this the app you’re looking to download https://play.google.com/store/apps/details?id=com.asana.app&hl=en_IE ?


#3

Yes, this is the screenshot. It is the right App but it can not be download from Chile. I have tried using both my wifi and mobile internet connection. Also I tried to download it from another Android device.

Thanks,

Marcelo


#4

Here is the message I receive


#5

There is an error code.


#6

Thanks for the additional information @Marcelo_Azagra! I’ve seen this error before and there are a few thing we can try to fix it, can you try the following steps?

  • Clear your Google Play Store cache
  • Clear cache & data from Google Play Services
  • Uninstall & reinstall Play Store updates
  • Remove & re-add your Google account to your device

(You will find instructions for most of the troubleshooting steps above in this article: https://support.google.com/googleplay/answer/7512202?hl=en)

Keep me posted! :wink:


#7

I have tried all the options. Only removing and re-add my account fixed the issue on both devices.

Thanks,

Marcelo


#8

Thanks for keeping me posted @Marcelo_Azagra! Glad we worked it out! :clap:


#9

Thanks! I changed Asana language to Spanish on my laptop (web browser), however on my phone the App keeps showing up in English.

Marcelo


#10

Is your phone set to Spanish too? The app normally picks up your phone language settings!