Email link in conversations dissapears


When there are a lot of conversation in the list, the box at the bottom which holds the “email” link disappears and you cannot get it back.

Is there a way to avoid this


Hi @Lee_Howard - I’m not sure what you’re referring to. Could you please provide a screenshot? We’ll be happy to help.


This happens for me all the time too. I started noticing it few months ago.

When I switch to the Conversation tab in many of my projects, I can initially see the instructions and project email address but then it disappears as the pages loads the conversation messages.

Its doesn’t seem to happen on a new projects. Its only seems to happen after the project has had a few Conversation entries added to the page.


Thanks for this detail! Looks like it’s a bug. I have forwarded your information and reported this to our product team.


I am experiencing this exact same issue. Is there a solution? Is the email address listed some other place that I can go to retrieve it?


Hi @Sherry_L! I would recommend trying these troubleshooting steps: they might help solving your issue. Otherwise, you can also access this email address from here:

Hope this helps!


I dont have that drop down??
Please help, as this is starting to cause us problems


Hi @Lee_Howard. Have you tried to click on “Conversation” below your Team’s name in the left sidebar?


Do you see the drop-down menu at that stage?


Yes – but that is not the problem.

That gives me:

I need to get the link to the actual email within a project eg:


Thanks for your reply @Lee_Howard. This thread was about emailing to a conversation, but from what I understand you’re looking to email to a project, is that correct?

If so, I would advise you to follow this path:

Hope this helps, let me know if you have any other questions.


This is the part that disappears:

At the bottom of every project’s Conversations page, there is an email address listed. The email address for any project Conversation is [ProjectName]

So you cannot find the email address to use.



Thanks, I was hoping to add to the specific project conversation versus the team level conversation but I will keep looking. Thanks for your response.