Employee marks repeating task complete and issues ensue

tasks

#1

My employees say that when they mark a task complete, they gets multiple email notifications and the task will repopulate multiple times on the same day (when it is set up to repopulate to a day in the future). Here is what they said:

"So I have noticed that when I complete a task on Asana, it creates the same task through my name and so I have multiple of the same task. It also won’t get rid of past tasks that I either didn’t mark off or I wasn’t here for (even if I go back and click them off!) Have either of you found a way around this? I was able to delete repetitions, but I don’t know how to stop the repetition. "

"Yeah the Asana check lists frustrate me because it will never take away the ones I mark off so I end up with dozens of the same tasks and it just floods and gets unorganized and so I just look at my notifications in my email and check it off in my head. "


#2

Hi @Aspen and apologies for the late reply!

Sounds like this task is set to repeat (https://asana.com/guide/help/tasks/fields#gl-recurring-tasks).

If these are subtasks and they’re not set to repeat, I’d recommend that the parent task is a recurring task; that would explain why subtasks are also repeating.

Hope this helps! :slight_smile:


#3

Yes, it is set to repeat but that doesn’t explain why it is repeating
multiple times on the same day when it should reschedule for a week to
three months out.

Aspen


#4

In order to help you further, we would need to look at the task itself in more details. Could you please reach out to our support team at asana.com/support so they can investigate this further for you?