Guest Email Notification Responses Not Posting to System


#1

Hello! I am testing using Asana with a client to streamline communication and workflow as we work through projects. The client users are “guests” outside of my domain name. When I comment on a project and tag a client user, they do properly receive their email notification. When they reply to the email, however, we are finding that sometimes the reply does not get pushed to Asana – it is not added to the conversation, so I never see it. Is this an issue that anyone else has encountered? Is there an easy explanation/solution I’m overlooking? Thank you!


#2

Hi @Brian_Lee! I’d recommand the following:

If this doesn’t fix your issue, I’d recommand reaching out to support (asana.com/support) so our team can take a closer look into your set up!