Lacking Support Form? + Replacing Team Members

customer-support

#1

Anyone else feel that this support forum is lacking? Especially in comparison to the product itself?

I’m trying to find information on how to swap out / interchange a team member (new team member replacing old team member) and can’t find any information on it… but even if none exists, this system is clunky to find information.


#2

Hi @rakinsler. Thank you for your feedback! The forum is quite new and we’re still in the early experimental phase and building out our content with conversations like these. We’re glad you’ve joined and we’ll be happy to help.

Let’s see if any of these options address your needs. It sounds like your idea is to assign existing tasks to a new team member who has taken their place, is that correct? Your first step will be to add the new team member to Asana. Next, you could do one of two things:

  • One option would be to reassign the tasks to a new person. Just do an advanced search for the original person’s tasks, then multi select all of them and assign them to the new person.

  • Another option is to deprovision someone from the organization. You can find the steps for deprovisioning a user here https://asana.com/guide/help/premium/admins . This is a helpful resource for Admins in general.

Please let us know if you have any other questions. Thanks!