Hi @Alexis, Thanks for the reply; I’ve not had time to reply again until today.
You do not have my understanding; not even close. Nor many others of your customer base, obviously. This obstinate response is incredibly frustrating.
The change being requested does not require a significant amount of engineering effort, since the underlying functionality already exists. If the product team fears that bringing these filtering options back would be burdensome for “the user base as a whole”, then run another A/B test.
The test you ran previously didn’t just remove functionality, it also introduced a whole new interface, meaning it is statistically worthless to conclude the removal of filtering options itself improved your test metric. FWIW, I would say the new interface is cleaner, and it doesn’t surprise me at all that it was well-received as a whole.
Run a test that isolates this one piece of functionality and see if adding it back truly impacts users negatively. Please, for the love of all that is good and merciful!