Project tasks: Attaching documents from Google Drive

projects

#1

Hello! I’m trying to attach a document from Google Drive, but I keep encountering an error that reads:

Details:
The feature you requested is currently unavailable. Please try again later.

Has anyone else had this error; Is this an issue with asana or with my computer?


#2

Did you try to try again later :stuck_out_tongue: ?


#3

Hopefully it was resolved, but in case it wasn’t - I do know there’s issues with attaching from Google Team Drives. Perhaps that’s what’s causing it if you’re using a Team Drive.


#4

Thanks for the replies. I’m not using a team drive, it’s just shared with two members on my team. I’m just wondering if it’s my computer, in which case I really don’t know how to fix it, or if it’s asana.:face_with_raised_eyebrow:


#5

Hi @Abigail. We want to help! Could you please provide a screenshot? That will help us determine what the problem is. Thank you!


#6

Thanks so much for your help :slight_smile:


#7

Hey guys – Google Drive was DOWN yesterday. I know because we were on a 4 am call (yes, you heard that right) with Europe and Google Drive was failing.


#8

Was there a solution to this problem? I am having the same issue today.

If I log onto Asana/GSuite account from a Chrome Incognito tab, I can attach.

I have tried restarting Chrome and cleared some of the browser history, but have tried resisting deleting all of my browser history/settings


#9

Update: I am having issue with Chrome even after I clear browsing data/Cache etc…
Also tried from Laptop and Desktop


#10

Hey @Peter_Cioe, the problem from the initial post was that google drive itself was down during that time period.

If it’s working in incognito but not in your main browser, I would suggest perhaps it’s an add-on/extension issue as those do not carry forward in incognito.


#11

Well I am having the same issue and have been for a week now. While other google accounts can add documents from Google Drive to our projects I still can’t. So I doubt it is related to Google drive being down.

How do I get support for this? This is the only thread that explains the issue I am having. Seemed best place to start the conversation, because my screen shot would look the same, it has the same error message.


#12

Thanks for checking in! We’re very sorry to hear about this issue. Our product team is aware of the issue and we hope to see a solution soon.


#13

I have the same problem. Did you found solution?


#14

@Volodymyr_Berezovsky are you seeing a Google drive attachment problem? Could you please provide a description and screenshot(s) of what you’re seeing? Thanks!


#15

Good afternoon

I send you video for better understanding.​
VID_20180118_171126.3gp
https://drive.google.com/a/fhintertrade.com/file/d/1c0vwr9SY0k81U3odm3J_yrwxQjBy3Syr/view?usp=drive_web


#16

Thank you for the context! Yes, this appears to be the same issue as before. Looks like we’re still waiting on a solution. I’m very sorry for the delay! I hope to see a fix soon.


#17

Thank you for your answer. I will ask you send me email when the issue is
fixed.


#18

Hi @Volodymyr_Berezovsky, @Peter_Cioe, @Abigail -

It looks like we found a solution!

Do you have Chrome configured to block third party cookies? You can find this setting in Settings -> Advanced (a dropdown) -> Content Settings -> Cookies -> “Block third-party cookies”. Make sure this is disabled. If you enable it, google drive does indeed stop working.

It seems to be a known issue and someone posted a solution on YouTube :slight_smile: : https://www.youtube.com/watch?v=qHAMD72QViI


#19

​Thank you Alexis.
Now its working and its awesome.
Thank you a lot


#20

That’s great to hear @Volodymyr_Berezovsky!