First: congrats to asana on using the best forum software out there! (I’m also running a forum on discourse!)
But I’ve had some trouble understanding which category to use for a troubleshooting/ help request. I figured it would be Tips and Tricks, but if this is so, I think the word help or support should be in the category name. If tips and tricks should be a separate category, I’d suggest a new category more focussed in support.