Replacing Gmail Email Account


#1

How do you replace one gmail account with another gmail account? (Regular add/remove email feature didn’t work.)


#2

What happened when you tried the process for adding the new one then removing the old one? Did you read the Guide?: https://asana.com/guide/help/fundamentals/settings#gl-add-email


#3

Also there’s no need really to remove the old one unless someone else is going to use it. It’s just another way to log in.


#4

The regular “methods” do not work. It will not reauthenticate the new gmail and will not allow me to remove the old gmail. the message I receive is that I must log in with my old email. thanks.


#5

Right. You have to log in with the old email to confirm you’re the account holder - it’s like entering your old password in order to create a new one. If you still need help, write to asana.com/support and copy/paste this thread! Have a great day.