Server Error on Android App

android

#1

Hi,
I am on Android 8.1, I am unable to log in via the app. I keep on getting a server error. Login via google or with my username and password does the samething.


#2

Hi @Kelvin_F_Alfaro. Have you tried re-installing the app? If the issue persists, let me know! :slight_smile:


#3

Yes I have. I completely uninstalled and reinstalled, issue persists.


#4

Thanks for getting back to me @Kelvin_F_Alfaro and so sorry for the trouble. Could you please send me a screenshot of the error message you’re getting in order for me to investigate this issue further?


#5

Not much of an error


#6

Hi, Even with the few redesigned login on the Android app, I am still unable to login.


#7

Marie, any update on this.


#8

Hi @Kelvin_F_Alfaro and apologies for the late follow-up! Are you having the same issue when trying to log in via from a computer? I’m just wondering if the issue is definitely related to the app or if it is password-related. I look forward to your reply! :slight_smile:


#9

hi @Marie this only happens on my mobile android phone. My computer access is fine. Also loading the desktop view on chrome on my android phone works fine. It is strictly contained to the app.


#10

Hi @Marie, I am not sure how to share other information to give you a sense of the error. I am still unable to use the Android app. Can you help?


#11

Thanks for following-up @Kelvin_F_Alfaro. This indicates the issue is directly related to the application. I would just need one last thing; could you please confirm which version of Android and version of the Asana app you’re using so I can escalate this issue to our Development Team? I look forward to your reply!


#12

I am also have the same issue on Android 8.1 and 9.0