I have worked out the problem and can see what is happening. as i click on the converation box, if i click on the first bit of the box [on the left], lets say the first 15% then i can easily @mention someone by typing @firstname, hitting return and moving on. But if I click any further right in the intial conversation box, as it expands the mouse position is now in the same area the type-agead box appears in so it auto selects the third item in the list.
So, if I type @firstname for one of my team members then hit enter, which seems to be the natural way to do it, I get the third option.
I made a video to explain. First I click to the left, then I click to the right.
Hi Dave! Thank you so much for making these videos. These are always helpful to see. Unfortunately I am unable to view them in either of my browsers, though. Feel free to resend the videos in a new format or instead include screenshots.
I don’t know if you still have this issue. I was scratching my head as well, but then I realised that my issue was caused by where my mouse was. I was clicking on the comment area and started writing; When the dropdown appears, the mouse icon was lower than the user name and the focus went on a task and not the username.
What I do now is simple: I click on the comment area and move the mouse away from it, then I start writing, and it seems everything works just fine…