Asana Not Sending Emails to New User


#1

I accidentally jumped the gun and signed up a new user PRIOR to her email being set up by IT. Now she can’t access or join. How do I reset this?


#2

Hi @Tiffany_Weber! No problem at all, you can remove her from your Members and re-invite her when her email is set up!

To remove Members from a Workspace: https://asana.com/guide/help/workspaces/people#gl-manage

To remove Members from an Organization: https://asana.com/guide/help/organizations/basics#gl-free-depro

To remove Members from a Team: https://asana.com/guide/help/organizations/members#gl-remove-from-team

Hope this helps! :slight_smile:


#3

I did that and resent an invite, but still no emails are coming through. I’m not sure if she somehow got blacklisted because they bounced?


#4

Are you trying to invite her into an Organization or a Workspace? (https://asana.com/guide/help/faq/common-questions#gl-workspace-or-org)


#5

I’ve tried both, and had her try to just sign up for Asana, neither have sent emails.


#6

Could you please reach out to our support team at asana.com/support @Tiffany_Weber, they will be able to look into this for you and manually re-send the invite!