Email task not working right

tasks

#1

Summary: We have a web page that uses SendGrid to email the task to Asana, and bcc my personal email account. When we submit form, I see that SendGrid sends the email to Asana to the correct project email address, and I receive it in my personal inbox. However, it never reaches Asana’s project.

If I then forward the email I bcc received to the same Asana address, simply removing the “FW:” in the subject, it shows up in Asana without issue in the project.

So for some reason Asana is not getting the SendGrid sent emails while others are working fine. Any ideas?


#2

You will need to add the sendgrid email address to you account profile as an accepted from address.
If Asana allowed any email address to send tasks to it we would have spam central…

Jason.